Price: 4.750 Kč

ZDE 

 

Trainer:

Matthew Huntley

 

 

 

 

 

  Kontakt

Tel:  (+420) 222 560 113 

info@smithnovak.com

RETAIL BANKING ENGLISH

A review of English terminology used specifically in the Retail Banking industry including short and practical presentations and interactive tests, quizzes and activities

Seminar, 15th of July 2010, Prague

Trainer: A native English speaker


What you will learn

  • Retail Banking terminology
  • Essential business terms
  • Common mistakes to avoid

Overview

With the majority of Financial Services companies being owned by foreign parent-companies and the market becoming ever more international, it is essential for aspiring Retail Banking professionals to have not only a good general level of English but also, a thorough understanding of English terminology specific to the Retail Banking sector.

Designed for intermediate level speakers join us for a one-day, practical and intensive language event designed specifically for Retail Banking professionals.

This event takes place on 15th of July in the centre of Prague. Please be advised that class numbers will be minimised to ensure a good level of delegate participation and therefore, please make your reservation as soon as possible.


LANGUAGE LEVEL REQUIRED: intermediate

All delegates must be able to converse confidently (but not necessarily fluently) in English and must have at least a general understanding of the various disciplines and product areas found in the Insurance industry.

This is an opportunity to practice English and therefore, the tutor will ask all delegates to converse ONLY in English throughout the day (including all activities, coffee breaks and lunch).


MATERIALS SUPPLIED

  • PowerPoint slides, quizzes, tests and other materials used on the day
  • A glossary of terms
  • A list of useful websites and resources

METHODS

  • Practical Presentations
  • Exercises, recordings, tests, role-plays & short quizzes
  • Lively discussion/conversation practice
  • Team exercises
  • Warm up exercises

 

 

THE DAY

09.00 WARM UP EXERCISE DESIGNED TO;

  • enable you to meet and introduce yourself to other delegates
  • get you ready for full involvement in all interactive tasks
  • familiarise you with our user-friendly glossary

09.20 AN INTRODUCTION TO RETAIL BANKING PRODUCTS

  • what is Retail Banking
  • current accounts – an introduction and examples
  • saving accounts – an introduction and exercises
  • joint accounts  – an introduction and examples
  • what do customers want from their bank account – team exercise

10.30 Coffee


11.00 ACCOUNT FEATURES

  • standing orders and direct debits – an introduction, comparison and quiz
  • overdrafts – an introduction and examples
  • interest – an introduction and exercises
  • choosing and recommending an account – an introduction and role-play
  • e-payment tools – an overview of current procedures
  • payment cards – an introduction, comparison and quiz
  • morning review team quiz

12.30 Lunch


13.30 BORROWING AND INVESTING MONEY

  • personal loans – an introduction to secured and unsecured loans
  • personal credit rating – an introduction and role-play
  • credit accounts – an introduction and quiz
  • making investments through retail banks

15.15 Coffee


15.30 MORTGAGES

  • repayment mortgages and interest-only mortgages
  • an introduction with examples and exercises
  • afternoon review team quiz

 

17.00 End


 

 

THE TRAINER

Matthew is a highly experienced Business English teacher, executive language coach and corporate linguistics consultant. He has gained insightful knowledge and practical expertise in numerous and varied sectors of business from his work with insurance and banking institutions in Great Britain, utilities and engineering  companies in Germany and film production companies in the Czech Republic.

Combining his London Trinity College Language Acquisition education and well-established language tutoring skills with an in-depth understanding of financial services, Matthew has, in addition to conducting seminars, provided Insurance and Banking e-learning programmes for SmithNovak.
 


 


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